Last updated: October 2026
Overview
This policy explains how Airsparow ("we", "us", "our"), Riverside 813, Toronto, ON K1A 0C1, Canada, handles your personal information when you visit Airsparow.ca, contact us or book travel with us. We follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, the Act respecting the protection of personal information in the private sector (as amended by Law 25). We never sell your personal information.
Information we collect
- Identity and contact details: name, postal address, email address and phone number.
- Traveller details: date of birth, gender, nationality, passport or other ID details, frequent-flyer numbers and the names of people travelling with you.
- Payment information: billing name and address, and payment confirmation details (such as the amount, date and last four digits of the card). Card numbers and security codes are entered directly on the secure payment page of Stripe — including when you book by phone and we email you a payment link — so we never see or store your full card details.
- Special requests: meal preferences or accessibility needs you ask us to pass to the airline. We use this sensitive information only with your consent and only to fulfil your request.
- Booking history: searches, quotes and bookings you make with us.
- Communications: emails, messages and call recordings (we tell you at the start of a call if it may be recorded for quality and training).
- Technical information: IP address, browser and device type and pages viewed, collected through strictly necessary cookies and server logs.
Why we use it
With your consent, which you give by booking or contacting us, we use your information to:
- search fares, make, ticket and manage your bookings, take payment, and send confirmations and schedule-change notices;
- meet legal requirements, including passenger information required by airlines and government security and border programs, and tax and accounting rules;
- prevent fraud, keep our Site secure and handle complaints;
- send marketing emails, only where you have agreed to receive them.
You may withdraw your consent at any time, subject to legal or contractual restrictions; this may mean we can't provide some services.
Who we share it with
- Airlines and travel suppliers who provide the travel you book, and the systems used to book it.
- Government authorities in Canada and the countries you travel to or through, where required by law (for example, passenger security and border programs).
- Service providers who help us run our business — including Stripe for payments, email and IT hosting providers, and fraud-prevention and security services (such as Cloudflare) — under contracts that protect your information.
- Others where required — to comply with the law, protect our rights or in connection with a sale of our business.
Storage outside Canada
Some of our service providers, and the airlines and suppliers for international trips, process information outside Canada, including in the United States. Information held in another country is subject to that country's laws and may be accessible to its authorities. We use contracts and other measures to protect your information when it is transferred.
How long we keep it
We keep booking and payment records for as long as needed to provide our services and meet legal and tax requirements (generally six years after your trip), and marketing information until you unsubscribe. After that, information is securely destroyed or anonymized.
Your privacy rights
You have the right to:
- access the personal information we hold about you and learn how it has been used and shared;
- ask us to correct information that is inaccurate or incomplete;
- withdraw your consent, subject to legal or contractual restrictions;
- if you live in Quebec, also ask us to stop disseminating your information, de-index it, and receive it in a structured, commonly used technological format.
To make a request, contact our Privacy Officer at reservations@airsparow.com (subject: "Privacy Officer"). We will respond within 30 days. If you are not satisfied, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or, in Quebec, the Commission d'accès à l'information at cai.gouv.qc.ca.
Marketing emails
In line with Canada's Anti-Spam Legislation (CASL), we only send marketing emails with your consent. Every email identifies us and includes an unsubscribe link, and we act on unsubscribe requests within 10 business days. We will still send messages about your bookings.
Cookies
We currently use only strictly necessary cookies. See our cookie policy for details.
Children
Our Site is not intended for children. We collect children's details only from a parent or guardian booking travel for them.
Security
We use physical, organizational and technical safeguards to protect your information, including encrypted (TLS) connections, access controls and PCI DSS–compliant payment processing. If a privacy breach creates a real risk of significant harm, we will notify you and the Privacy Commissioner as required by law.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Contact us
Airsparow — Privacy Officer
Riverside 813, Toronto, ON K1A 0C1, Canada
Email: reservations@airsparow.com
Phone: +1 437-524-0809